Module 1

Human Factors & Patient Safety: An Introduction

Based around a true story that demonstrates the types of behaviours that create safety.
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What's included?

Presents the same message for staff from Board to Ward and beyond. Particularly relevant for non-clinical staff and staff who have no previous knowledge of Human Factors or non-technical skills training.

20 minutes

Based around a true story re-created in a new film ‘Just a Routine Appointment’ used to demonstrate the types of behaviour that create safety.

Contents

  • How behaviour impacts patient safety
  • How to speak-up
  • Getting the right patient, right place, right time
  • Sharing the plan – so everyone has the right information.

Here are the learning objectives for this course

Recognise everyone working in healthcare can create patient safety by their own behaviour
Explain why it is important to always have a clear understanding of the task in hand
Demonstrate the best ways of maintaining a clear and shared understanding of tasks
Describe how interruptions, distractions and incivility can impact on task performance
Describe how to speak-up if you see a potential issue and how to encourage approachability
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